WOF and service reminders that fill next month’s diary

Hoist tracks WOF and service dates on every vehicle and sends reminders automatically by SMS and email. Customers come back when they’re due - without anyone in the office keeping a spreadsheet or a wall calendar of due dates.

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Why manual reminders stop working

The reminder run never happens

Ringing or texting every customer whose WOF is due takes hours every month. It’s the first job dropped in a busy week - and every skipped month is bookings handed to the workshop down the road.

WOFs are going two-yearly

From 1 November 2026, newer light vehicles move to two-yearly WOFs, with more of the fleet following from 2027. The WOF sticker will drag customers in less often - reminders anchored to service intervals are what bring them back in between.

Emails get buried

Email-only reminders die in promotions tabs. SMS gets read within minutes - and a reminder that isn’t read is a bay that sits empty.

How reminders work in Hoist

Dates are captured automatically

WOF, CoF and service due dates are tracked per record as part of the normal job workflow. There’s no separate reminder list to maintain - if it’s in Hoist, the date is too.

Reminders send themselves

Set the rule once, and reminders go out automatically every morning based on the due date on the vehicle record - by SMS or email, whichever the customer prefers. Nobody has to remember to run them.

Service reminders cover the gap between WOFs

Reminders aren’t limited to the WOF date. Set a due date per vehicle and a service reminder sends itself on that date too, which matters more every year as WOF frequencies stretch out.

Every reminder is specific

Because reminders come from the actual record, the customer gets a message about what they own - not a generic blast.

Sarah T.

Timaru · customer since 2021

Spent

Owing

Visits

WoF reminder texteddue 12 Aug

What you get

Automatic WOF, CoF and service reminders by SMS and email
WOF, CoF and service due dates tracked on every record
SMS messages from 12c each - no bundles to buy
Set the rule once; reminders run without manual work
Full history means every reminder references the right vehicle
Built for NZ - WOF is a first-class field, not a custom hack

Frequently Asked Questions

How do WOF reminders work in Hoist?

Hoist tracks the WOF due date on every vehicle record. Set the rule once and a reminder goes out automatically every morning based on that date, by SMS or email. There’s no manual reminder run to remember.

What do SMS reminders cost?

SMS messages are 12c per message, on top of your monthly plan. There are no bundles to pre-buy - you pay for what you send. Email reminders are included.

What happens to reminders when WOFs go two-yearly in 2026?

The reminder dates follow whatever is recorded for each vehicle, so two-yearly WOF cycles are handled the same way annual ones are. The bigger shift is strategic: with longer WOF gaps, service reminders become your main retention tool - which is exactly what Hoist automates.

Can I send service reminders as well as WOF reminders?

Yes. Hoist sends both - WOF and CoF reminders keyed to the due date, and service reminders set per vehicle with their own due date. Both go out automatically by SMS or email, on the date you’ve set.

Related Resources

WOF changes 2026: workshop revenue impact

What the two-yearly WOF reform means for your book

Keeping customers when WOFs go two-yearly

A seven-tactic retention playbook for the reform

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