Get help with Hoist
Answers for the Hoist web app and the Hoist Workshop mobile apps for iOS and Android. Can't find what you need? Our NZ-based team is a message away.
Common questions
Signing in, resetting your password, updating the app, and reaching our team.
How do I sign in to the Hoist Workshop app?
Accounts are created by your workshop administrator, not by signing up in the app. Once your admin sets you up, sign in with the email and password they give you, or with Google Sign-In if your workshop has that turned on. There's no self sign-up in the mobile app.
I've forgotten my password. How do I reset it?
Tap "Forgot password" on the sign-in screen, or go to my.hoist.nz/forgot-password from a browser on your phone or computer. Enter the email address your admin used to set up your account and we'll send you a link to choose a new password.
How do I update the Hoist Workshop app?
The app updates automatically through the App Store and Google Play. If you think you're missing a recent feature, check the App Store or Play Store listing for a pending update, or close and reopen the app to pick up the latest background update.
How do I contact support?
Email hello@hoist.nz or call +64 4 242 0451, and our NZ-based team will get back to you. If you're already signed in, you can also reach us through in-app chat from the web app or the mobile app.
How do I delete my account or ask what data Hoist holds on me?
Ask your workshop administrator to remove you, or email hello@hoist.nz from the address on your account. See our account deletion page for what's deleted, what a workshop may need to keep, and how long it takes. Our privacy policy explains what we collect and why.
Still need a hand?
Email hello@hoist.nz or call +64 4 242 0451. You can also send us a message or, if you're already signed in, use in-app chat.
Want to delete your account or personal data? See account deletion. For how we handle your information, read our privacy policy.